Thank you for shopping in our webshop

100% of profit raised from products sold through the online shop goes towards helping our work and support our campaigns. You can find out more about the services your money is helping to fund by visiting https://www.disabledmotoring.org/how-your-money-can-help/how-your-money-can-help

Stock availability

Sometimes items sell out due to popular demand. We endeavour to replenish stocks as soon as possible but this is not always possible. If you have placed an order for an item that is no longer available, our Customer Services team will get in touch with you to offer you an alternative item or a refund. 

https://www.disabledmotoring.org/how-your-money-can-help/how-your-money-can-helpYou will receive an email to confirm that your order has been placed. Orders are usually processed within 24 hours of being received, and posted shortly afterwards.

Please contact Customer Services if you do not receive your order within 14 days by emailing info@disabledmotoring.org or phone 01508 489 449.

If you receive an incorrect or damaged item, please contact our Customer Services team within 14 days. We will offer you a replacement item or a full refund, as per our returns policy below.

Postage and Packaging

Small items are posted Royal Mail Second Class. Larger items are sent via a carried courier service.

Postage and packaging for all orders (except stickers which is free) is £2.95.

Returns Policy

In the unlikely situation that you receive an item that is damaged or faulty, we will give you a full refund, including the cost of returning the item to us. We will only give you a full refund on the delivery of the returned goods to us.  We will not pay any money to return the items upfront. Please include your receipt for the retuned postage and we will refund the full amount.

If you simply change your mind and want to return the item you can within 14 days of receiving the item, we will refund the cost of the item, but the cost of returning it to us will be your responsibility.

Here’s how to return an item to us:

  • Contact our Customer Service team within 14 days of receiving the item, and let them know you wish to return it. You can choose to receive either a replacement item or a refund.
  • Carefully repackage the item, including a copy of the invoice and order details in the return parcel to help us identify your order.
  • Send your returns in its original packaging.

Keep proof of postage. The cost of returning the item to us is your responsibility.

Returned items should be sent to:

Disabled Motoring UK

National Headquarters

Ashwellthorpe

Norwich

NR16 1EX

 

Once we receive your return, we will refund appropriate amount back to your account you originally paid with.

If you have paid by cheque, you will receive a confirmation letter of your return and refund cheque within 14 days.