News & Features

Government Releases New Guidance for Travel Apps

Posted in General News on Wednesday, September 6th, 2023

The government has launched new guidance on travel apps.  The guidance encourages app developers to consider the accessibility needs of disabled people when suggesting routes This could include the provision of wheelchair accessible routes and stations and providing step-free options for all journeys. 

The guidance also states that developers should consider the personal safety of app users when suggesting routes. For example, apps should allow people to opt for routes using ‘main roads only’. Users should also be able to share their live location with a contact while on the move. 

Further recommendations include ensuring apps consider users in rural areas where internet connectivity could make accessing online journey planning difficult. As part of this, platforms are encouraged to include offline options, such as a phone number for ordering taxis or claiming compensation for delays. Technology and Decarbonisation Minister, Jesse Norman said “New technologies are transforming how we travel, making journeys easier for those with disabilities and connecting rural towns and villages better, among much else. With the new code of practice, the Department is encouraging app providers to make the most of the new technology, helping to ensure potentially vulnerable groups and communities are not left behind.” 

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