News & Features

The RAC Want to Hear from Disabled Motorists

Posted in General News on Tuesday, October 5th, 2021

The RAC has recently become a Corporate Member of DMUK, we are delighted by this and their support is greatly appreciated.

As a motoring organising with over 120 years’ experience in helping customers in their time of need, they understand what most people want from breakdown cover. However, they’d like to learn more about disabled drivers and what their needs might be in the event of a breakdown, so they’d like your help.

If you could click on the following link, it will take you through to their survey. It will only take a few minutes to complete and this is a brilliant opportunity for you to share your views with them and play your part in shaping their future plans.

The RAC's Survey

We will keep you up to date with any RAC news via our magazine, website, and social media channels. We would like to thank you in advance for your participation in the survey.

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David Bridge's Gravatar
David Bridge

Wednesday, August, 11th, 2021

My son drives a WAV (wheelchair accessible vehicle) from his wheelchair by joystick, the entrance is via a rear lift, previous vehicle was side lift (pass side) requiring 3m clearance to get off or on the lift. It is impossible for him to exit the vehicle safely and get over the barrier and up the bank to a safe place per normal advise. Therefore it is paramount that the RAC response or a traffic officer or police is dispatched to his location ASAP, preferably within 5-10 mins of a call out. Even if I am with him when driving I would not be able to get him over an Armco barrier due to his multiple disabilities. Additionally as the vehicle is an automatic, towing it without drive wheels up (front) would result in damage to the transmission. DSG Type gearbox. Regards Dave 07710-866580 if anyone wants to discuss further.


Wednesday, August, 11th, 2021

I wonder what would occur if a driver became unable to drive whilst away from home?

Ian White's Gravatar
Ian White

Wednesday, August, 11th, 2021

I am concerned that if I breakdown and you are unable to fix it the issue I would be unable to get into the truck or van. As this did happen to a friend who had to ask her daughter to drive over 10 miles to insure she got home safely. Why did not the RAC get her home as that what they offer.

John Hill's Gravatar
John Hill

Tuesday, August, 17th, 2021

I drive a Motability car and have several disabilities and illnesses. My disabilities make it difficult to climb steps into breakdown trucks so prefer roadside repair. My illnesses make visits to a WC sometimes urgent and mostly regular so urgent assistance is a must. On the occasions I have used RAC in the past I have always found the engineers friendly and knowledgeable.

Robert Spalding's Gravatar
Robert Spalding

Wednesday, August, 11th, 2021

My concerns is getting out of my car and going up the banking of a motorway. I'm a wheelchair user and would find it impossible to get over a crash barriers and up or down steep bankings. Does the Motability scheme have a direct app to which to inform the RAC about a breakdown. I would find it very difficult to use a motorway telephone.

Ann Blackwell's Gravatar
Ann Blackwell

Wednesday, August, 11th, 2021

As a disabled driver, I would have problems escaping from the car in the event of a breakdown on the motorway. Not only does it take time for me to get out of the vehicle, but I need to open the door wide, which wouldn’t be feasible on the hard shoulder of a busy motorway. Goodness knows what I would do on a Smart motorway! I also would be unable to clamber over a safety barrier.

Margaret Gray's Gravatar
Margaret Gray

Wednesday, August, 11th, 2021

We broke down and it took 4hrs to get to us just because we were in a car park I had to keep phoning but we got on the road eventually disabled people should not have to wait that length of time sometimes it cannot be helped but when mechanic came he did not understand why I would of hated to think what if we were on the motorway?

Patrick kennedy's Gravatar
Patrick kennedy

Wednesday, August, 11th, 2021

The only time I ever needed a breakdown service the RAC was after dialyses I was left from 10 p.m. at night until I was picked up at three in the morning. I complained and got a standard letter and an offer of £20 . I was stranded because of my complex medical conditions I could go no where and there was no one to help. I was disgusted with the company and theirservice

Richard Hinks's Gravatar
Richard Hinks

Wednesday, August, 11th, 2021

I am a disabled passenger in a WAV in any accident I can only exit the vehicle from the rear and negotiating the barrier is impossible. We have RAC rescue and have our fingers crossed !!!!

Brian Bremer's Gravatar
Brian Bremer

Thursday, August, 12th, 2021

I write this on behalf of my disabled daughter who has for the last 16 years lived with ME and now been diagnosed with POTs as well. On two occasions last year, my daughter had issues with her tyres on the Motability car, on the first it was a deflated tyre, the RAC did not prioritise a disabled driver even at their home address, not only that, the tyre has a defective sensor. So instead of correctly advising my daughter to contact the dealer, he further inflated the tyre. Sadly the warning light has remained on. I checked they’re pressure on the car when she arrived to my address, correct pressure 32 Psi, but no this reads 67Psi and obviously way overinflated. Had she made a lengthy high sided trip, I guess this tyre would have burst at some stage causing an accident. Can we really trust an RAC man? I’m not so sure.

Kevin's Gravatar

Thursday, August, 12th, 2021

You should ask how long someone can sit and wait because of the pain getting a lot worse thank.

Andy Scott's Gravatar
Andy Scott

Thursday, August, 12th, 2021

I was involved in an accident recently. The RAC should have turned out to me as a priority member through Motability. Sadly they sent a local third party and didn’t pass on the very important information that I was disabled and needed extra assistance. I had to get a taxi home which wasn’t at all pleasant.

David Adshead's Gravatar
David Adshead

Sunday, August, 15th, 2021

While I am not a wheelchair user, my mobility is severely restricted, I use two walking sticks and I need to open the car door to the full extent to enter or exit my vehicle, so the comments by David Bridge are very relevant, I too would find it a struggle to exit the vehicle quickly and climb over the crash barrier. The All Lane Running sections of Motorway around Sheffield near to where I live terrify me, quick, efficient Help/Recovery would be essential, as in the case of most disabled drivers my first call would be to 999 if I needed assistance. There does not seem to be any other recognised system in place for disabled drivers to get immediate help in these situations.

Mr Andrew widdowson's Gravatar
Mr Andrew widdowson

Tuesday, August, 17th, 2021

I am quite severely physically disabled and use an electric wheelchair. I'm often in my wheelchair accessible vehicle sitting in the back in my wheelchair. I sometimes wonder how on earth I would be taken off the motorway and possibly returned home if my car became completely incapacitated and had to be put on the back of a wagon. Unless somebody can produce a spare WAV I think that it would be extremely difficult.

Dee Wilson's Gravatar
Dee Wilson

Tuesday, August, 17th, 2021

All very valid and important points. Barriers, banking, fast cars and so called “smart” motorways were obviously designed by a person without any idea how a Disabled person exits their vehicle… or hill climbed with disabilities. Give them a job of trying it out!

Mrs Jacqueline Drea's Gravatar
Mrs Jacqueline Drea

Wednesday, August, 18th, 2021

RAC took 3 hours to respond to fault on ALLIED MOBILITY installed contraption on handbrake. I drive a WAV car and was very disappointed to wait such a long time to get me home. I hope RAC have improved on their waiting times.

Jason Davis's Gravatar
Jason Davis

Tuesday, October, 5th, 2021

I'm basically classed as disabled with a few illness and also bad depression. I've only recently had to have a pacemaker installed in me. I find it hard to breath some days

Mrs J Morris's Gravatar
Mrs J Morris

Wednesday, October, 6th, 2021

Some disabled drivers like me have mental as well as physical disabilities. These need to be considered when attending as anxiety and depression can manifest themselves during times of stress. It would also help if there was dedicated cover for blue badge holders with their own section of the website. I had to get cover on just my vehicle because there are no special rates for disabled drivers so when I am travelling with someone else I have no specialist cover and have to rely on theirs.

David Michael Firth's Gravatar
David Michael Firth

Wednesday, October, 6th, 2021

I drive a mpv has my daughter is a whhel chair user ,I broke down this year and it was a night mare ,the RAC attended and was not able to get the car back on the road he asked me to drive 6 mils to the garage with no altinater which stop all the eletrices working I refused and the got use a taxi to go to appontment .then in the affter noon i went back to car and range RAC to recover at 3.00pm and was sent a taxi at 6.00pm has the towe truck has turned around so went home at 7.30pm they came to house and picked the keys up .they sent 3 veacals out and 2 RAC Vans and 3 Taxis to sort this out .

John sid's Gravatar
John sid

Wednesday, October, 6th, 2021

Im a WAV ( wheelchair acces user driver ) Its a Mercedes sprinter dsg automatic with a rear lift , i use a scotter permanently i cant walk to far , i could not climb into a van etc so its a potential big problem

Ann Ganter's Gravatar
Ann Ganter

Wednesday, October, 6th, 2021

As yet we have NOT had to cal any one out, so thank you any way

David Bucckwell's Gravatar
David Bucckwell

Wednesday, October, 6th, 2021

Disabled people are more vulnerable than someone who is able body and should have special consideration when they require help at the roadside. My motability vehicle broke down whilest my wife and I were both out and when I called the R A C from my mobile phone it took 2.5 from making the initial phonecall to the patrol vehicle to finally turn up. In addition my wife is a type 2 diabetic and as luck happens we had some sweets and auger in the car which if we had not then she would have had an IPO.

Colin Taylor's Gravatar
Colin Taylor

Thursday, October, 7th, 2021

On the rare occasion I have used RAC under the Motability scheme , I have been disappointed. On one occasions with3 grandchildren in my car , I had to wait several hours then a contractor turned up ,with a totally inappropriate vehicle . On another occasion I was threatened by an RAC patrolman when I asked him why he parked in a disabled bay in a petrol station

Chris Clough's Gravatar
Chris Clough

Thursday, October, 7th, 2021

In common with comments already made my wife (passenger) would not be able to exit the vehicle and get over the Armco to safety. We carry her power chair in the back of the SUV and I would need to use the fitted hoist to retrieve and get it too the passenger door for her. Very dangerous to do on a motorway. On the one occasion we have used the RAC service, no suitable transport was available to get my wife and her power chair home after the vehicle as recovered and we were left stranded at KwikFit which was about to close, over fifty miles from home. On my 5th call to RAC contact centre I had to get extremely forceable with a supervisor to get any headway and eventually suitable transport was found and we were transported home by a local taxi company with a wheelchair accessible vehicle. We were made to feel unwanted and uncared about through the the experience. As the RAC is the current breakdown service for Motability more effort is needed to look after customers who are less able, with faster responses and vehicles suitable for wheelchair users available. We are not asking for preferential treatment, just the same as everyone else, but with a different set of issues. Feel free to contact me to discuss further

Hazel Rutter's Gravatar
Hazel Rutter

Thursday, October, 7th, 2021

For those who are Deaf, we need a contact nationally, to text our breakdown & vehicle number. My Brittanica rescue have a text number but didn't know about that when I broke down last Monday, which being dependent on my wheelchair. It took 8 hours to get help. I also have an Assistance dog. Text phone number is important to any Deaf & physically disabled.

p.s.Neal Cracknell's Gravatar
p.s.Neal Cracknell

Friday, October, 8th, 2021

We would like to know when we phone for assistance, how long we will have to wait.

Ken Thompson 's Gravatar
Ken Thompson

Friday, October, 8th, 2021

I am already with RAC cover and it has been fine .


Thursday, October, 21st, 2021

I would hope to be dealt with as soon as possible, as an 80 yr old disabled person who usually drives alone this is very important to me, especially it it is in evening or nightime

Happy camper 's Gravatar
Happy camper

Thursday, October, 21st, 2021

Only needed RAC twice first time few years ago had a VW Caddy drive from wheelchair only had it few weeks we were on holiday drove into vehicle pressed buttons to raise the ramp and close tailgate which would not shut, phoned the conversion company who advised phone RAC as it was a bank holiday there were only two engineers on duty non in area where I was, I was told RAC had full training for repairs. When the engineer arrived only about 30 minutes after calling he looked at the problems explained hadn’t had any training for repairs but bless he managed to fix the problem had to use a hammer and strength the change the lock part that door clicked into got us home until we could get engineer out from conversion company. Second time I was at home engine wouldn’t start phoned RAC I explained problem and warning light arrived within 30 minutes knew exactly what problem was and fixed it straight away, so 10 out of 10 to RAC from me.

John William Holmes 's Gravatar
John William Holmes

Thursday, October, 21st, 2021

If you can’t get out because your crutches are in the back and you have pain in your legs etc . It means you have to wait until it passes, I’m lucky my phone is an iPhone so it works wirelessly with the car they should all have that type of phone now a lot the others have said most other things.

Susan Fisher's Gravatar
Susan Fisher

Thursday, October, 28th, 2021

I am a full time wheelchair user & drive a VW Transporter with a tail lift. On the occasions I have had to call out the RAC I have found them to be caring & understanding & very efficient. Thank you all.

Malcolm Fretter's Gravatar
Malcolm Fretter

Monday, October, 25th, 2021

I have been very satisfied with the service provided by RAC over the years despite having to wait slightly longer than normal during the various pandemic lockdowns.

Pat Conneely's Gravatar
Pat Conneely

Sunday, October, 24th, 2021

I have had excellent service from the RAC on the occasion of each breakdown/blowout

Patricia ling's Gravatar
Patricia ling

Wednesday, May, 18th, 2022

Does rac still prioritise motability customers. My husband is in a wheelchair and we have a W A V If I broke down on a motorway he would not be able to get behind barrier as he cannot walk.

Rachael Iannucci's Gravatar
Rachael Iannucci

Wednesday, May, 18th, 2022

I use a motorised wheelchair. I’m not sure how this would be accommodated in case of a breakdown. I can’t manage without it. Also, I would be unable to get the other side of the motorway barrier. Does RAC prioritise people who can’t do that?