News & Features

PIP Assessment Recordings Available

Posted in General News on Friday, March 5th, 2021

The Department for Work and Pensions (DWP) has announced that Personal Independence Payment (PIP) claimants will be able to have their assessments recorded. The DWP has said that recording should be permitted when face-to-face assessments return once the lockdown restrictions are lifted. Assessment recordings will be carried out at the claimant’s request, they will not be automatic. The DWP stated: “We have recently started working with both assessment providers [Capita and IAS]… to find a suitable method of audio recording which we hope to have in place with the reintroduction of face-to-face assessments. This will remove the need for claimants to source a device which meets the required specifications to bring to their assessment, as the assessment provider will record the assessment on the claimant’s behalf.”

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Joseph Perera's Gravatar
Joseph Perera

Friday, March, 5th, 2021

At last

Sioux's Gravatar

Friday, March, 5th, 2021

Good as maybe they won't lie on the assessment reports when that happens.

Mick Guy's Gravatar
Mick Guy

Friday, March, 5th, 2021

It's a good move, I just wonder how much more this is going to cost the taxpayer?

Haydn 's Gravatar

Friday, March, 5th, 2021

It is welcome new, I have always thought recording would be helpful where misunderstanding happen, eg where and interviewer says one thing and the claimant denies making the statement .

Alan Hearn's Gravatar
Alan Hearn

Saturday, March, 6th, 2021

Nice to see them finally beginning to move with the times (will the recordings be made on wax cylinders?)!

Peter Sonecha's Gravatar
Peter Sonecha

Sunday, March, 7th, 2021

In my opinion, this is good news. Planned Audio recordings will enable the claimants to raise any issues which may arise as a result of the misinterpretation by the assessor of any of the answers that the claimant may have provided as part of the face to face assessment.

Jill Dowding-Walker's Gravatar
Jill Dowding-Walker

Sunday, March, 7th, 2021

About time too!