News & Features

DVLA Urges Motorists to be Scam Aware

Posted in General News on Monday, December 21st, 2020

The Driver and Vehicle Licencing Agency (DVLA) is advising its customers to be aware of scams as they have risen dramatically in recent months. The DVLA is reminding motorists that the only way to access official information about DVLA and its services is by visiting The agency never asks for bank details via email and never sends text messages regarding vehicle tax refunds. Motorists are advised to report any suspicious emails they receive to the National Cyber Security Centre via

The DVLA five top tips for staying safe online are to only use when searching for DVLA contact details, Avoid websites offering to connect to DVLA’s Contact Centre, if you believe you have fallen victim to a scam report it to the police via Action Fraud, never share driving licence images or vehicle documents online, never share bank details or personal date online.

The latest scams affecting motorists ask drivers to verify their driving licence details, offer vehicle tax refunds, highlight a missed vehicle tax payment, and request bank details. This warning comes after new statistics released by the agency show a 603% increase in reports of fraudulent calls, emails and texts coming through to their contact centre in the three months up until September this year, compared to the same period in 2019. Public reports of email scams saw the largest rise going up from 603 to 3,807, an increase of 531%. Phil Morgan, Head of Fraud Policy Investigation at DVLA, said: “These new figures demonstrate that scammers are becoming more persistent in their efforts to target motorists. These more recent scams may at first seem legitimate, however they are designed to trick motorists into providing their personal details. We never ask for bank or credit card details by text message or email, so if you receive something like this, it’s a scam”.

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