News & Features

DVLA operations update

Posted in General News on Friday, April 24th, 2020

This is a message from DVLA. By commenting on this post you are not contacting DVLA and we cannot help you with DVLA enquiries. It is for information purposes only. 

As you are aware the Coronavirus pandemic has had a significant impact on DVLA’s services.  In line with  advice from Public Health Wales they have a very limited number of staff on-site who are focusing  on applications from those who are directly involved in the response to the COVID-19 pandemic.

In particular, they are prioritising applications relating to HGV drivers and key workers to make sure they get any documentation they need as quickly as possible. They are unable to deal with any other paper applications until further notice.

Their Contact Centre is also focusing its services on those in most need and they are telling customers not to call unless they are directly involved in the nation’s response to COVID-19. Unfortunately, they will not be able to respond to any other calls or general queries until further notice.

As you know NHS doctors are focused on the response to the pandemic and cannot carry out the medicals required for drivers or provide the further information the DVLA sometimes need to be able to decide whether the health standards for driving are met.

In response to this the Government has taken action to protect essential supply chains and keep the country moving at this critical time by making temporary provisions for bus and lorry drivers, aged 45 and over. This allows them to forego the need for a D4 medical in order to renew their driving entitlement. These changes are temporary and will only apply where the driver does not have any existing notifiable health conditions  and their licence has not expired before 1 January 2020. The licence will only be valid for one year instead of five years and the driver will need to submit a completed D4 when the licence is due for renewal in 12 months. 

However there are no such provisions for ordinary licence holders. The DVLA are therefore advising drivers with a medical condition that, if they are unable to make a decision on a driving licence application without further medical evidence from NHS doctors or opticians, their application will be significantly delayed.

In some cases, providing the driver has a current driving licence and they have not been told by a doctor or optician that they should not drive, they may be able to drive while DVLA is considering their application. Applicants should check that they meet the qualifying criteria set out in INF188/6, which is available online at the following link 

The DVLA is very sorry for the inconvenience that this may cause, they are sure that you will appreciate that road safety has to be their top priority and they have to ensure that drivers are medically fit to drive. 

Whilst DVLA’s paper application processes have been severely impacted by the pandemic, DVLA’s digital services continue to operate as normal. They are therefore encouraging all applicants to utilise these digital services whenever possible

You can access our full list of digital services and information at GOV.UK .

This is a message from DVLA. By commenting on this post you are not contacting DVLA and we cannot help you with DVLA enquiries. Please use their online services at


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