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News & Features

Luton Airport Changes Policies Following Threat of Legal Action

Posted in General News on Thursday, November 15th, 2018

After discovering that his wheelchair had not been loaded on to his flight to Luton Airport the disabled athlete, Justin Levene was told that he would have to be pushed around by a member of staff as Luton Airport could not supply him with a self-propelled wheelchair instead offering a rigid high backed chair which would need to be pushed for him. Mr Levene did not want to lose his independence so he declined the offer and instead he was filmed dragging himself across the terminal on his hands. Following this incident Mr Levene sought to bring a legal claim against Luton Airport for failing to provide him with suitable mobility equipment.

In response to this claim the airport has improved the services it provides to disabled passengers by acquiring 10 self-propelled wheelchairs. In addition to this, Luton Airport has put a loan replacement system in place whereby they will lend mobility equipment to those in need and provide the funds needed for them to have their own equipment returned. The airport has also stated that if its staff are given enough warning that a customer will require some form of specialised mobility equipment they now have an agreement in place with a local disability resource centre to have this equipment provided. Justin Levene is very pleased with this result, commenting: “I am happy to drop my legal claim because Luton has taken on board my concerns and improved their disabled facilities for the better. I hope that media coverage has helped raise awareness of issues around the mobility needs of disabled travellers. We simply want to get from A to B with as much dignity and independence as possible."

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Karen Lowe's Gravatar
Karen Lowe

Friday, November, 16th, 2018

Well done to Justin. Perhaps Birmingham Airport need a similar shake-up. As a disabled person I have often waited well over half an hour to disembark due to lack of an available ambulift. After a long flight this is totally unacceptable. We fly to Larnaca in Cyprus where disabled passengers are treated brilliantly. Many UK airports should send Management there for a lesson in how it should be done

Colin Wilson's Gravatar
Colin Wilson

Thursday, November, 15th, 2018

Well done, I hope this improves everything for disabled people. Including their service and care with users own chairs and put in specialist handlers for disabled people to get on and off the plane and into their seats. We had a nightmare journey in 2017 just after the BA fiasco with computers my wife who is paralyzed down her right hand side. She was treated like a sack of potatoes being put in her seat and embarrassed as the man in the window seat could not get out until we were taken off last, luckily he did not have a connection to meet.

Tony Pringle's Gravatar
Tony Pringle

Thursday, November, 15th, 2018

Just shows what can be done if you stop being "British" and instead create hassle. It proves some outfits really do need a heap of adverse publicity to force them to act, Well done.

Clem Holmes 's Gravatar
Clem Holmes

Thursday, November, 15th, 2018

Well done Luton Airport.

Clem Holmes 's Gravatar
Clem Holmes

Thursday, November, 15th, 2018

Well done Luton Airport.

Patrick Dulson's Gravatar
Patrick Dulson

Thursday, November, 15th, 2018

It's a pity that Manchester Airport doesn't respond to the blatant misuse of disabled parking spaces. Every time I go there to either collect or drop off family members they are used by taxi drivers and disabled drivers are excluded. If you challenge them you are totally ignored or laughed at by the drivers. Last time I had to park in the furthest area of the car park. Next time I am going to video the spaces that are used incorrectly and try to get the maximum publicity possible. Why do the Airport Authorities ignore the needs of disabled people in the basic provision of parking. We pay to park but denied the larger disabled spaces needed to transfer from our vehicles into our wheelchairs.

Maurice Job's Gravatar
Maurice Job

Thursday, November, 15th, 2018

Well done to Justin Levene for having the guts and the ability to demonstrate how us disable people, like to be independent. Well done to Luton airport for making an effort to ensure they will have a suitable chair if it happens again. However if airports took the nessassary care with our wheelchairs there wouldn't be a problem.

David B Sears's Gravatar
David B Sears

Thursday, November, 22nd, 2018

Surely, these airports are flouting the disability act by not making it easy for passengers with disabilities to have access to the required facilities? Is their no body to check the requirements and source that is required to enable the disabled to be accommodated without any hassle to the person involved? In this day and age of modern travel we are more concerned with saving money than comfort of the traveller and ease with which they are allowed to travel? On buses and trains we have seats close to the entrance, why are planes any different? The first row of seats, by the entrance to the plane, could be made to accommodate disabled people and no one else, other than their families or friends.