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News & Features

Tesco Staff Use New App to Tackle Blue Badge Abuse

Posted in General News on Monday, October 10th, 2016

Staff working at 81 Tesco stores across the country have been issued with a smartphone app to help them tackle misuse of Blue Badge and parent and child bays in their car parks. By using the app Tesco staff will be able to take pictures of the offending vehicles and send them to the operator that manages their car parks. The offending motorists will then be issued with a £40 fine which will rise to £70 if it isn’t paid within 14 days. Plans are in place for this scheme to be running in a further 200 locations soon.

The supermarket chain is assuring people that they will not make any money from this scheme as the fines collected will go towards covering the running costs. The initiative was introduced by Cat Parkinson, Tesco’s Car Park Operations Manager, and she said: “The new self-monitoring scheme allows stores to better control their car park, to help protect the disabled bays. This makes parking at Tesco fairer for everyone. Disabled parking is an important part of the customer experience that is sometimes overlooked. I’m trying to change that.” Disabled Motoring UK has been working for a long time to get the major supermarkets to police their disabled parking bays. We hope that the introduction of this scheme will improve parking for disabled people at their stores, and will encourage more supermarkets to monitor and enforce their disabled parking bays.

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 David Pattenden's Gravatar
David Pattenden

Monday, October, 10th, 2016

A couple of times a week I take a 96 year old relative shopping. My car is not registered to the holder of the disabled badge, so although I am entitled to display and use the badge under the 'blue badge scheme' as the holder of the badge is present, how are the Tesco Staff going to make this new system work. Clarity is required. Note..... I fully support Tesco in this initiative.

Neil Seach's Gravatar
Neil Seach

Tuesday, October, 11th, 2016

I am the Chair of Wymondham Access Group, a volunteer group that works on improving access in our parish. We fully support any initiative that tackles abuse of the blue badge parking. What worries me however is that as a blue badge holder I have two cars registered with my Blue Badge, my motability car and my wife's car. What happens when my carer or family take me out shopping, I will be in their car, I will legitimately be using my blue badge and they could potentially be fined, this worries me greatly as it means I will lose a little bit of my freedom when people will not want to take me out and have me use my blue badge. How will this element of legal use be protected? If so my Blue Badge scheme needs to change as I can only register 2 or 3 cars to may badge. I fully support the campaign, and would happily show my badge and photo, were I to be asked by any staff member, but please proceed with caution before fining people check the facts.

Neil Seach's Gravatar
Neil Seach

Tuesday, October, 11th, 2016

I am the Chair of Wymondham Access Group, a volunteer group that works on improving access in our parish. We fully support any initiative that tackles abuse of the blue badge parking. What worries me however is that as a blue badge holder I have two cars registered with my Blue Badge, my motability car and my wife's car. What happens when my carer or family take me out shopping, I will be in their car, I will legitimately be using my blue badge and they could potentially be fined, this worries me greatly as it means I will lose a little bit of my freedom when people will not want to take me out and have me use my blue badge. How will this element of legal use be protected? If so my Blue Badge scheme needs to change as I can only register 2 or 3 cars to may badge. I fully support the campaign, and would happily show my badge and photo, were I to be asked by any staff member, but please proceed with caution before fining people check the facts.

Roy Lee's Gravatar
Roy Lee

Tuesday, October, 11th, 2016

This scheme is very much welcome, far too many non blue badge holders think it won't hurt if they quickly nip into a disabled bay. I would like to see this rolled out to all off road car parks. Maybe even a text number on the parking sign so members of the public can also text in photos of cars misusing these bays. Not fun when you are wheelchair bound and turn up to park and have to wait ages to get an accessible bay because of some selfish motorist who couldn't be bothered to walk an extra few meters.

m lambe's Gravatar
m lambe

Tuesday, October, 11th, 2016

Very good idea it pees me of when thay park in these bay

Roy Lee's Gravatar
Roy Lee

Tuesday, October, 11th, 2016

@David Pattenden @Neil Seach The blue badge is linked to the registered person and not to the car. A car is only registered disabled to receive free road tax. I know that carers and family members incorrectly think that they can run errands for the badge holder if they use the registered car with the Blue badge. As long as the blue badge holder is present in the car (and they should in principle be getting out or the parked car), then you are in your rights to park there without receiving a fine.

Darren Beckinsale's Gravatar
Darren Beckinsale

Wednesday, October, 12th, 2016

Well there's a win for the 40% of badges issued to people who have failed to report a change in curcumstance and no longer have any mobility issues. Can we film these people and fine them?

Sam Dhaliwal's Gravatar
Sam Dhaliwal

Wednesday, October, 26th, 2016

Hallelulia (have I spelt it right?)! This is a LONG overdue practice! I have noticed several times ABLE BODIED's park vehicle in disabled bays/s with/WITHOUT valid badge just for convenience. When one tres to report it nothing or very little happens.I hope the scheme is practised by other supermarkets across Uk too

Alan Taylor's Gravatar
Alan Taylor

Thursday, October, 27th, 2016

Some good news from TESCO. All that needs to be done now is issue all TESCO staff with a TESCO 'mobile 'and take images of the TESCO staff who use the bays for parking when on late/night shift? Get TESCO to re-paint/improve signage to the bays. When I ask the manager, monthly, at my local branch. I am told still waiting. Still waiting, since spring time 2016. All the dry weather this year has been perfect for a bit of painting.

pat baxter's Gravatar
pat baxter

Tuesday, November, 1st, 2016

brilliant i see a lot of people doing it i cant get a space at all wish all shops would do it

Mervyn Wilmington's Gravatar
Mervyn Wilmington

Tuesday, November, 1st, 2016

I hope it works at Tesco Catterick. The abuse there has been going on for many years. I had correspondence with our MP and the big noise at Tesco, but the latter always had some excuse. I have seen uniformed soldiers and Tesco staff using disabled spaces. I emailed the MoD at Catterick, but received no response whatever. We rarely go there now.

Phil's Gravatar
Phil

Saturday, October, 29th, 2016

It is about time this is being addressed. I have complained numerous times to the staff in stores and normally got told there's nothing they could do about it. Some displays of offenders vehicles placed just inside the front of the store may discourage others from parking in these spaces. One word of caution, some old people do forget to display their badges, so be ready to apologise instantly when they come back to the store with the fine and the badge. A small gesture of good will of say £10:00 gift card may stop them complaining about it to the newspapers, but I think the best way on something like this would be to say sorry first and explain why they got the fine and return the fine to whoever runs the operation so they don't ask them for the money.

Colin James's Gravatar
Colin James

Tuesday, November, 1st, 2016

The only problem with this is will Tesco staff proactively police their car parks? I think not. I see from other comments that Blue Badge holders are concerned if the car they're travelling in isn't registered, don't be, I imagine it would be vehicles not displaying a Badge or a mother and baby sticker that would be targeted. All said I fully support any initiative which will improve misuse of Blue Badge and parent and child bays and lets hope the other major retailers quickly follow suit.

Jane Repman's Gravatar
Jane Repman

Wednesday, November, 2nd, 2016

This scheme is very welcome. I am a blue badge user with a specialised van for me to drive from my wheelchair, far too many a time I have gone to my local tesco and found no disabled bays free. My hope is for this scheme to stop this behaviour. We need the disabled bays where as others do not. Welll done Tesco.

Barry Gladwin's Gravatar
Barry Gladwin

Tuesday, November, 1st, 2016

Long overdue lets hope able bodied people take heed WELL DONE TESCO but I hope it's not another money making scheme

Cathryn T's Gravatar
Cathryn T

Tuesday, November, 1st, 2016

About time! I'm fed up with having to approach ignorant people who park in disabled bays without a blue badge and obviously able bodied. The amount of times I've heard "I'll only be a couple of minutes". Yes, but those 2 minutes prevent me from parking and therefore shopping.

Mike Brown's Gravatar
Mike Brown

Tuesday, November, 1st, 2016

A very useful suggestion except at our local store teh Disabled Bays are a good walk away from teh store front and there are very few of them. Many more parent and child bays which are located just outside the door. Today I could not find a disabled bay to use so i struggled getting in and out of the car as well as the long walk to the store itself. I cannot open my door wide enough to get out in a normal bay, and it is very dangerous to get my wheels out of the back as well. A little more thought on using the access, especially if the bays are further than the limit allowed for teh use of a blue badge, just in case big brother is watching/filming you and will look forward to removing your badge. But well done nevertheless, a good start.

Clem Czapp's Gravatar
Clem Czapp

Wednesday, November, 2nd, 2016

I'd love to get hold of this app for myself - details please??

Ros Hodgkins's Gravatar
Ros Hodgkins

Wednesday, November, 2nd, 2016

Alleluia, it's such good news to read that .Tesco are taking some responsability to stop people parking in bays they are not entitle to do. My local store when I asked a few years ago their staff were intimidated by the people who were the very people they were trying to stop. A smart phone is instant and very informative, so let's hope it works.

Rosie Barber's Gravatar
Rosie Barber

Tuesday, November, 1st, 2016

Well overdue and something which should happen in all 'on street' disabled places as well. Correct me if I am wrong but isn't it the blue badge which allows you to park rather than to whom the vehicle is registered. So, as long as your blue badge and 'clock' are in the vehicle you are legally allowed to park there. People using stolen badges or misusing one they have access to is another matter. Can't our photos be on the top of the badge rather than hidden away?

Jo knowles's Gravatar
Jo knowles

Tuesday, November, 1st, 2016

Thank goodness for this, I just hope tesco staff do actually do this and it's not just a PR stunt. I have lost count of the times I have gone to tesco and looked at the disabled bays and been unable to park because of thoughtless people who have parked in disabled bays, also people using ATM machines in tesco, if you say anything to them you just get abuse, van drives also park in them, they say because they are wider never mind that there are lots of empty spaces but at the end of the car park and they would have to walk, if only I could. I look forward to seeing this take off in all my local tesco stores.

Mr. I. Wilson's Gravatar
Mr. I. Wilson

Wednesday, November, 2nd, 2016

At long last a service provider who is willing to take responsibility for the service to disabled customers instead of a lip service to themas is the case now, one down and all the rest to follow!!! Sorry have to go just seen a pig fly passed my window.

Melanie andrews's Gravatar
Melanie andrews

Tuesday, November, 1st, 2016

As long as the person who is named on the badge is present the blue badge can be used in any vehicle. I called the blue badge scheme to find this out when i was issued with mine.

Richard's Gravatar
Richard

Tuesday, November, 1st, 2016

Well done Tesco it's about time someone took up the case. So many people who are not disable are abusing the situation. If this works may be other supermarkets can follow suit.

Richard's Gravatar
Richard

Tuesday, November, 1st, 2016

Well done Tesco it's about time someone took up the case. So many people who are not disable are abusing the situation. If this works may be other supermarkets can follow suit.

John Harris's Gravatar
John Harris

Tuesday, November, 1st, 2016

I am very pleased to see this scheme is coming to fruition, especially when it makes it unsafe when trying to assemble scooters. There is however another problem, the abuse of Blue Badges which are used by non holders without a disabled person in the vehicle. The rate of stolen blue badges is very high but I never see anyone challenged to prove they are the genuine holder of a Blue Badge.

Richard Webster's Gravatar
Richard Webster

Tuesday, November, 1st, 2016

To reiterate Roy Lee on 11th October. The Blue Badge is for the person, NOT the car. Further the person should have been in the car when parked using the badge and they should not remain in the car whilst someone else goes to the shop etc. Cars 'registered' to the Blue Badge are only there as being the most likely to be using the badge but not exclusively.

J. Barrett's Gravatar
J. Barrett

Tuesday, November, 1st, 2016

I think it's about time the photo of the badge holder is put on the front of the badge, that way cameras/staff can see if the disabled are in the car.

Sooze's Gravatar
Sooze

Tuesday, November, 1st, 2016

At last some progress towards stopping those who abuse these spaces making life difficult for genuine users. I wish there as a way for the general public to report these people too, on the occasionsite I have spoken to people abusing disabled parking I've either got a mouthful of abuse or pointedly told "I'm only going to be a minute " ! both of which are totally unacceptable . I can only hope that they become disabled themselves one day so they can find out just how big and inconvenience it is when spaces are taken by selfish & thoughtless people.

Lorraine Conibear's Gravatar
Lorraine Conibear

Tuesday, November, 1st, 2016

I guess it's just about a badge being displayed or not. So pic of the car in bay without respective in date badge? Personally I'm not so keen on fines. I think tesco staff requesting a return to the car by registration, and for what reason, over the tanoy, with them being met at their car, would be better and incur no cost!

susan Mottershead's Gravatar
susan Mottershead

Tuesday, November, 1st, 2016

Great idea! well done Tesco hope other stores follow suit.

Wilma's Gravatar
Wilma

Tuesday, November, 1st, 2016

Good for Tesco.... if it works! I remember Asda started fining motorists with a recorded voice telling them that they mist be a blue badge holder to park threre. It did do a fair job but for some reason it just stopped. It really is a big problem with the able bodied seeming

Linda Gerecht's Gravatar
Linda Gerecht

Tuesday, November, 1st, 2016

As a disabled motorist who shops at Tesco I am delighted with this initiative. Well done!

Ralph Steers's Gravatar
Ralph Steers

Tuesday, November, 1st, 2016

I'm a wheelchair and I drive from my wheelchair and the car is adapted to suit it also has tinted windows llowered at suspension specialist alloy wheels and the last thing they expect people to see coming out of my car is a man in a wheelchair this car is registered to the blue badge and I wholly agree with this system as I keep on getting asked continuously asked if I have a blue badge fans I don't mind would you ever consider giving the app to disabled drivers

keith prescott's Gravatar
keith prescott

Tuesday, November, 1st, 2016

About time ...my wife has a blue badge which I would never misuse ...may a time when busy there are no bay available and many cars with no badge display I have complained many times.people use these bays just to run across to the cash machine and think this is ok because they will only be a moment

Beryl Cassey's Gravatar
Beryl Cassey

Tuesday, November, 1st, 2016

I am confused by earlier comments about badges used in other cars not registered to disabled person. What exactly is Tesco app doing checking DVLA for registered disabled cars or just checking blue badges are displayed. Asda currently use a car park service which issues on the spot fines if a car is parked in a disabled bay. I have spoken to elderly people who have forgotten to display their badge but fine still stands. I always make sure I have my badge displayed as I have regularly seen parking attendants sticking parking fine notice on windscreens. However this still does not stop misuse because no one checks if disabled person is actually in the car or if family member is using badge.

Geoff. Bayley's Gravatar
Geoff. Bayley

Tuesday, November, 1st, 2016

Around two years ago, the car park at M&S / Tesco Handforth Dean was re-marked but with less places for disabled parking. I contacted Tesco who admitted that the contractors had used obsolete drawings. Disabled bays were subsequently re-instated. I also enquired of Tesco, who administered this car park,if it was permisable for a Blue Badge holder to use a vacant 'Parent & Child' bay if all the Blue Badge bays were full. I was informed that this was acceptable. My question is: Is this still acceptable?

Gordon French's Gravatar
Gordon French

Tuesday, November, 1st, 2016

This is fantastic Tesco,s have taken the bull by the horns .The number of times you cannot park in the disabled section and you have to use another space is to frequent. The other issue that needs addressing which is at the county council level is the large number of people using disabled badges who are not entitled to use them. I have asked out of curiosity some of the people and the comments of I am a carer so I get the use of the person I look afters badge or a relative. The Goverment - County Council should release an app on all the cel platforms that give time date and position via triangulation of the cell towers like the American apps do. It would give the man on the street the tools to change this problem. At best it is cheating and causing undue stress and discomfort to the genuine badge holders, at worst it is depriving the councils of thousands of pounds of un collected parking fees which affects the whole community as we all pay council tax and this revenue is not collected. So when County Councils talk of tightening our belts removal of services staff redundancies they should look at this as one of the ways to increase their funds really its simple maths one person cheating with a blue badge is thousands of pounds a year that the council is not getting in their coffers

JOHN TOWNEND's Gravatar
JOHN TOWNEND

Wednesday, November, 2nd, 2016

Good news about checks being made on abusers of disabled parking bays. I've just obtained a BLUE BADGE myself and find it most helpful to park in the disabled much nearer the store entrance. Thank you Tesco. Whilst on to you about out of town store parking, would you please ensure that (1) cars are not parked on the hatchings near the inside corners of the car park.This often obscures the driver's sightlines AND (2) you stop and severely reprimand the idiot drivers who drive at up to 40mph in the car parks, endangering so many pedestrians walking from/to their cars and impose a speed limit of (say) 20mph. THANK YOU TESCO.

Ken Cooper's Gravatar
Ken Cooper

Wednesday, November, 2nd, 2016

I agree with the comments about disabled parking bays. As a holder of a blue badge, I need the width of the bay to fully open the car door. When all the disabled bays are filled at Tesco, I park in a parent and child bay for the same reason. Will this now be deemed an offence as I am not a parent with child, even though I will continue to display the blue badge?

Michael's Gravatar
Michael

Wednesday, November, 2nd, 2016

Good initiative, and obviously much appreciated judging by other comments here. However I would point out that in my experience Tesco is not very good at providing disabled spaces. In most stores they are not in protected areas, which can make it difficult/dangerous to unload a wheelchair into a traffic lane used by all customers. In other stores the disabled spaces are placed at a distance from the main entrance. In nearly all the Tesco stores I know you have to cross a main traffic lane to get from your (disabled) parking space to the main entrance. Surely their store designers could come up with something a bit safer (e.g. parking bays beside the store)?

Kate Savage's Gravatar
Kate Savage

Thursday, November, 3rd, 2016

I don't drive personally as my condition no longer allows it but I do have a blue badge which quite clearly states in the instructions that it can be used by 'me' and is not allocated to a specific vehicle. I have a variety of carers who take me to do my shopping, take me on holiday, take me out for meals etc. etc., should any one of these be 'charged' by Tesco I would happily forfeit the cost of taking Tesco to court on this issue as disabled parking is a privilege and not a legally enforced entitlement; so I am constantly being assured by many retailers when I have reported the misuse of a disabled parking area. Misuse of a Blue Badge, however, is and forged and counterfeit badges are becoming commonplace. I'm afraid that just taking photos of cars in a Tesco car park does not mean that they are privvy to the entitlement of the Badge holder and instead of fining them a 'name and shame' video should be shown inside the store on a large screen. I'm pretty sure that Tesco will regret this action as it could very well come round and bite them in the rear end and I would suggest that they keep the money from any fines paid to cover the cost of their legal representation when they are taken to court, which is bound to happen.

Ray Woolgar 's Gravatar
Ray Woolgar

Thursday, November, 3rd, 2016

How does this app work. It can't tell who is in the car or if they have a blue badge/child . The only safe way is to have someone on the ground policing the car park and checking as customers leave or arrive at their vehicles

Valerie James's Gravatar
Valerie James

Monday, November, 7th, 2016

I don't see how this will seriously cut down the problem. This system will catch people who do not display a badge but it could well be some disabled person who has unfortunately forgotten to display their card. Ok, they shouldn't forget, but it happens. But parking without a badge in a disabled slot is not the major problem from what I can see. The problem is able-bodied people misusing Blue Badges belonging to others who are disabled. Another problem is disabled people misusing their Badges. The correct usage of the Blue Badge is that when using a parking slot for the disabled, the disabled person has to get out of the car. That's the whole point. They cannot just sit there! Time and time again though I see the disabled person sitting in the car while the able-bodied driver, or passenger, leaps out and goes shopping. I know because I have asked. I saw a lady briskly carrying a cake in a box from M&S. I said, 'Excuse me, I'm sorry to ask, but are you the disabled person?' She said not. She said that the disabled person was in the car and that she had just been a few minutes while she picked up a cake. She was surprised when I told her that she had misused the Badge. These are the big problems which I cannot see being solved by Tesco staff. Following reading the below, note that it is not wrong for an able-bodied person to use the Badge as long as the disabled person is the passenger and that disabled person has got out of the car and the driver is waiting for them. Note also that the Blue Badge is not registered to one particular car. It can be used with any car. However, if there is a fine incurred for some reason, then the registered owner of the car becomes responsible for the fine. VJ

I.Price's Gravatar
I.Price

Sunday, November, 6th, 2016

While the idea is fine Tesco first needs to look at the layout of its car parks. Yes they do provide many spaces BUT. 1/ Why do parent and child spaces always seem to be closest to the store ? 2/ Why is it almost always disabled spaces that are used for car park displays? 3/ Best of the lot why do they use full lines running away from the store? The first three or four spaces in each line from the entrance would be far far better in assisting us all.

christine reynolds's Gravatar
christine reynolds

Wednesday, November, 9th, 2016

good, we are pleased tesco are doing something about blue badge abuse, one store which needs a look at is tesco at great horton bradford. the younger generation without badges abuse it a lot late afternoon and evening. hope it works.

Valerie Tehel's Gravatar
Valerie Tehel

Sunday, December, 4th, 2016

Great news. i have a motability car, blue badge and road tax exempt. when i saw a man in a jaguar car parked without a blue badge he swore at me and used unprintable language.

Mark's Gravatar
Mark

Saturday, February, 25th, 2017

Full marks for Tesco's. I wish more organizations would start minimizing the blue badge and toddler bays abuse. Vehicles with NHS sign writing on them have official NHS permission to abuse blue badge disabled bays. And they supposed to be a caring organization! Can the fines be taken through to a court summons and or a successful small claims in the county court judgement? As I understand it the blue badge is linked to the person and as long as that person is in the car then displaying the card means that you don't get fined. If you park in a blue badge bay without displaying the blue badge correctly then you will be fined.

M.Barron's Gravatar
M.Barron

Thursday, April, 27th, 2017

A few times a week I take some elderly neighbors shopping,today i was fined &60 for forgetting to display neighbors blue badge leaving it on the passenger seat seat instead,after struggling with wheel chair and manhandling neighbor into chair was it any wonder I forgot to put badge on to dashboard! I do support Tesco in what they are doing,and that iwas at fault but I just cannot afford to pay this fine. I am so worried and anxious now in case it happens again that I feel I can no longer take them shopping or appointments etc which is so sad,so who misses out?NOT TESCO.